Business Assesment

A replatforming effort often entails a complete overhaul of your ecommerce infrastructure, and it's the perfect opportunity to optimize processes, reduce friction with customers, and introduce new methodologies to your team. Our expertise lies in understanding and analyzing how our clients have set up their business, getting a first-hand look to help guide them to the next level of online sales success.

Planning and Execution

A migration process is a critical juncture for any business, and timing is key. Our job is to ensure that the correct steps are taken and that the workflow sequence is maintained throughout the project. We take the lead in coordinating the various teams and ensuring alignment with all stakeholders involved throughout the entire process.

Data Migration

Data is the most valuable asset for any brand, and our expertise in migration ensures that it is kept intact throughout the process. Our experience with multiple platforms allows us to execute migrations seamlessly, with no loss of data or friction with customers and their personal data. We employ a thorough analysis, testing, adjustments, and production process to validate the final outcome meets expectations.

Operations and logistics

Our expertise allows us to assist brands in optimizing their sales processes, reducing errors, cost optimization, and improving relationships with customers and suppliers. We analyze the brand's processes to find solutions that improve the day-to-day operations of the business and reduce manual actions for teams. We work on the full lifecycle of orders, from when they are generated in the store to when they reach the customers' homes, to help brands provide a simple and optimized shopping experience for their customers.

Collaboration with partners

We believe that everyone excels in their own way and nothing makes us happier than helping brands find the people and agencies that are the best in each vertical. From design agencies, SEO, SEM to marketplace solutions or internationalization, we share our industry experience by collaborating with partners who, in our opinion, are the best in their field. We make sure these relationships are maintained, often acting as project managers who coordinate the different teams involved in a project.

Technology stack

Choosing the perfect set of applications for each business is not easy and you have to try many before you know if you are making the right decision. We love testing new solutions, comparing them to the most popular ones, and evaluating whether it is worth changing or staying. We advise our clients on the optimal application stack that will allow them to grow, and if they reach the ceiling, we look for new solutions that adapt to their new requirements, all within the framework of Shopify Plus.

Understanding and Audit: Illuminating the Path Forward

Embark on a journey of discovery as we delve deep into the heart of your brand's identity and aspirations. Our "Understanding and Audit" branch is designed to unravel the intricacies of your goals, audience, and challenges. We conduct meticulous research and analysis to identify opportunities for improvement, ensuring that every decision we make is grounded in strategic insights. With our comprehensive audit process, we illuminate the path forward, laying the foundation for a digital transformation that is both purposeful and powerful.

Product Definition: Sculpting Experiences with Intent

Crafting remarkable digital experiences begins with a clear and cohesive vision. Our "Product Definition" branch is dedicated to sculpting every interaction, every touchpoint, with unwavering intent. We collaborate closely with you to refine ideas, define user journeys, and map out the architecture of your digital landscape. By merging data-driven insights with creative ingenuity, we give life to a digital product that resonates with your audience and aligns seamlessly with your brand's ethos.

Visual Concept: Breathing Life into Ideas

Imagination meets reality in our "Visual Concept" branch, where we breathe life into your digital dreams. Our adept designers fuse aesthetics with functionality, translating abstract concepts into captivating visuals that leave a lasting impact. With an acute understanding of design principles, color psychology, and user behavior, we curate visual narratives that evoke emotions, spark curiosity, and create an unbreakable connection between your brand and its audience.

Interface Design: Where Artistry Meets Functionality

In the realm of digital interactions, form and function are inseparable. Our "Interface Design" branch marries artistry with functionality, resulting in interfaces that are not only visually stunning but also intuitively navigable. Every element, from buttons to animations, is meticulously crafted to enhance user engagement and drive meaningful actions. Through seamless integration of user-centered design principles, we orchestrate interfaces that transform ordinary interactions into extraordinary moments.

Custom Themes

One of the main services we offer as a Shopify Plus certified agency is custom theme development. We have years of experience in creating hundreds of custom themes for high-growth, high-volume merchants, tailored to their specific design needs. Our team is highly skilled in front-end development and is obsessed with perfection, ensuring that each theme we create is not only a visual representation of the brand but also optimised for the best possible user experience. We use the latest development tools and techniques to ensure that our themes are fast-loading and pixel perfect, always exceeding our clients' expectations.

Communication Tools

A website design is not a static thing, it's a language of its own for online store communication. We conceive templates as communication entities that need to evolve and adapt to the brand's every moment, whether it be the launch of new seasons, new products, or the start of sales; Our themes are alive and are a powerful expression tool for communication teams, fully adapted to their codes of communication.

Branded E-Commerce

Customization doesn't stop at the website, we understand online sales as a process that starts on the website and ends at the customer's doorstep. That's why our work includes the customization of all digital touchpoints the user has during the purchase process, to ensure that the message remains consistent throughout. Elements such as the checkout or purchase notifications are reviewed and customized by our team to align with the branding and messages the brand wants to convey. This results in a better brand experience and an increase in the number of impressions we make on customers.

Payment Partners Provider

Fik is one of the few agencies in the world that has earned the Shopify Payment Provider partner certification. This allows us to develop payment methods for Shopify. To date, we have worked with loyalty cards from shopping centers or digital currencies. If your company has its own payment method and wants to integrate it into the world's leading platform, you can trust us to carry out the project.

Custom Checkout Experience

Shopify Plus's checkout stands out as a core piece of its product and is positioned as the best checkout in the world. Customizing it is a task that must be done with the utmost care and expertise. After years of making modifications and getting to know the Shopify Plus checkout inside out, we can be sure to include it as a service in our offerings. Every brand is different, and the different sales processes and ways of connecting with our customers may require adapting this globally winning checkout into a customized tool for the brand. Our work includes modifying the visual appearance, integrating new functionality, and adapting the standard purchase process in its entirety.

Checkout Extensibility

Our work is always to be at the forefront of the solutions that Shopify constantly releases for improving its platform. Our team has worked with product companies and applications to extend their services to the checkout. We know how to perform these developments by taking advantage of the tool and working under the standards of good practices of the platform.

Knowledge Sharing

Our goal is to empower brands to become self-sufficient and fully understand the processes for managing their product throughout all phases of the sale. Our team always employs a methodology that first learns and optimizes the process before sharing detailed documentation and video training on how to perform operations on Shopify. Through the use of tools such as Notion and Loom, our team will constantly share their knowledge and help brands master the capabilities of Shopify Plus.

Automations and Launches

Our experience in the retail and fashion industry has taught us the importance of peak sales times and we will help you reduce the risk and uncertainty of these periods. Our team will assist you in automating product loading, order management, and customer service processes through the use of intelligent systems supported by Shopify Flow and other automation tools. We'll prepare your store to schedule complete homepage changes and product launches via Launchpad, allowing you to optimize your time and sleep peacefully during key dates throughout the year.

Recruiting Services

We work with many brands and have a deep understanding of the ecommerce ecosystem. If your company needs to expand its team, we can help you select candidates and train them in the best practices for Shopify. Our selection process includes interviewing, testing to validate knowledge, and onboarding of new candidates. Whether from our offices or directly at our clients' locations, you can count on us to help you fill specific vacancies.

Data Tracking

We understand that data is the most valuable asset for an ecommerce business. That's why our team works hand-in-hand with data and analytics experts to integrate Shopify Plus with the leading measurement tools like Google Analytics 4 and Google Tag Manager. Our process includes the development of custom data layers and launch of events, data review and reconciliation with real-world data.

Custom Analytics

More and more, large companies want to take control of their data and not rely on pre-built solutions like GA. Our team will work with your technical team to develop custom systems for data collection and processing and display them in easy-to-read dashboards. We can also connect them with your company's existing dashboards for seamless integration.

Our focus on Shopify Plus allows us to leverage the platform's advanced capabilities to provide truly expert analytics solutions that will help drive ambitious ecommerce growth. Trust us to give you the insights you need to make informed decisions and achieve your goals.

ERP Connectors

Our back-end team can assist you in developing integrations with leading ERP systems such as SAP Business One, Navision, Business Central, NetSuite, or Odoo. Our experience with Shopify's API and platform functions allows us to develop integrations that optimize connections with your internal management systems and prevent communication errors.

CRM Connectors

We can connect your store with your CRM through integrations that communicate customer and sales data to your CRM, and help you customize the data layer that reaches your platform. Understanding the customer is crucial for e-commerce, and our team will help you gather customer information through forms, trackers, and other services that aid in understanding customer behavior, personalizing communications, and advanced segmentation. Our experience with Salesforce CRM and other standard software helps us develop streamlined and optimized communication services.

Marketplace Integration

We can assist you in connecting your store with the leading marketplaces in the country and optimize communication processes between product, inventory, or order platforms. Our developments will allow you to receive sales from different marketplaces on Shopify and unify the business view on Shopify. We will develop systems that reduce stock returns or synchronization problems with platforms through the optimization of Shopify's functionalities and APIs.

POS Migrations

Changing POS tool is a complex and risky process for brands, where many factors must be considered in order to ensure smooth migrations. Our team will help you choose the appropriate hardware, analyze your brand's retail sales processes, order management and post-sales processes to plan and execute migrations from your current POS to Shopify POS.

POS Consultancy

Our expertise in Shopify and its POS platform has led us to compare it with other solutions on numerous occasions, allowing our clients to make informed decisions. Shopify and Shopify POS are fully integrated from day one, and are backed by a vertical ecosystem that requires no development and allows for seamless treatment of retail and online customers, capturing maximum information and integrating it with our CRM and post-sales tools, increasing sales value and customer LTV.

Omnichannel Sales

Omnichannel is native to Shopify Plus, but every brand is unique and different. We will work with your brand to tailor your omnichannel sales strategy to your specific needs. We will analyze the different scenarios you want to include in your sales strategy, as well as the characteristics of your retail operations to design processes that reduce manual management, automate logistics processes and provide self-service options for customers to purchase both online and offline with ease.