Política de reembolso

Refund policy

Scope. This policy applies only to physical merchandise (for example apparel, accessories and other branded products) sold through this store. It does not apply to fik's professional services, such as Shopify projects and development, support plans, consulting, training or any other service. Those services are governed exclusively by the proposal, contract or terms agreed for each engagement, including their own cancellation and payment conditions.

Right of withdrawal (14 days)

If you are a consumer in the European Union, you can cancel a merchandise order within 14 days of receiving it, without giving a reason. To do so, contact us at hello@fik.life with your order number before the 14 days end.

Returns

Items must be returned unused, in their original condition and packaging, within 14 days of telling us you are cancelling. Unless the item is faulty or we sent the wrong item, return shipping costs are paid by the customer.

The following cannot be returned: gift cards, personalised items, and goods that are sealed for health or hygiene reasons once they have been opened.

Damaged or wrong items

Please check your order when you receive it. If an item is faulty, damaged or not what you ordered, contact us right away and we will fix it at no cost to you.

Refunds

We refund you within 14 days of receiving and checking the returned item, using the same payment method you used for the purchase. We will let you know once your refund has been approved.

Contact

For questions about merchandise returns or refunds, write to hello@fik.life or call +34 692 619 624.